OUR RETURN POLICY INFORMATION

FLAGSWAG RETURN POLICIES

Delivery

When will I get my order?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us at info@flagswag.eu with description and pictures of the problem, in details.
The return address is set by default to the FLAGSWAG facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address -

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed -

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
FLAGSWAG does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned policy – 
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@flagswag.eu ! Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@flagswag.eu with photos of wrong/damaged items and we’ll sort that out for you. At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@flagswag.eu within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

We do not refund orders for buyer’s remorse for Customers residing in Brazil. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.
3. According to EU law, you have a 14 day ‘cooling off’ period to cancel and return purchases made online for any reason. Refunds must be given within 14 days of receipt of cancellations, but FLAGSWAG can delay your refund if we haven’t received the goods or evidence, you returned them. If your goods are damaged or have a fault, the shipping costs should also be refunded.
therefore FLAGSWAG reserves rights to refuse returns at its sole discretion.